Refund and Shipping
6. February 2023 2023-02-06 17:51Refund and Shipping
Shipping & Returns
Everything you need to know about Shipping and Returns.
If you need more help, don’t hesitate to
Product Exchange Policy
- Request for product exchange can be made within 14 days of receiving for wrong shipping, damaged products caused by the manufacturer, or damage caused during shipping. Contact help@herbdrop.asia along with your order number.
- Subject to change without notice.
Return Policy
- Discounted products are non-returnable unless otherwise stated.
- Items must be in original condition, undamaged, and in original packaging.
- Return request must be initiated within 14 days of receiving.
- Subject to change without notice.
Return Steps
- Contact help@herbdrop.asia along with your order number.
- Our staff will arrange for collection of the returned items.
Refund Conditions
- Refund applicable for cancelled or returned orders.
- Refund will be processed according to the payment method used.
- Refund will commence after items are returned to the warehouse and product quality is approved.
Estimated time for refund: 7-12 business days