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Refund and Shipping

Shipping & Returns

Everything you need to know about Shipping and Returns.

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Product Exchange Policy

  • Request for product exchange can be made within 14 days of receiving for wrong shipping, damaged products caused by the manufacturer, or damage caused during shipping. Contact help@herbdrop.asia along with your order number.
  • Subject to change without notice.

Return Policy

  • Discounted products are non-returnable unless otherwise stated.
  • Items must be in original condition, undamaged, and in original packaging.
  • Return request must be initiated within 14 days of receiving.
  • Subject to change without notice.

Return Steps

  • Contact help@herbdrop.asia along with your order number.
  • Our staff will arrange for collection of the returned items.

Refund Conditions

  • Refund applicable for cancelled or returned orders.
  • Refund will be processed according to the payment method used.
  • Refund will commence after items are returned to the warehouse and product quality is approved.

Estimated time for refund: 7-12 business days

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