Refund and Shipping

Product Exchange Policy

• Request for product exchange can be made within 14 days of receiving for wrong shipping, damaged products caused by the manufacturer, or damage caused during shipping. Contact help@herbdrop.asia along with your order number.
• Subject to change without notice.

Return Policy

• Discounted products are non-returnable unless otherwise stated.
• Items must be in original condition, undamaged, and in original packaging.
• Return request must be initiated within 14 days of receiving.
• Subject to change without notice.

Return Steps

• Contact help@herbdrop.asia along with your order number.
• Our staff will arrange for collection of the returned items.

Refund Conditions

• Refund applicable for cancelled or returned orders.
• Refund will be processed according to the payment method used.
• Refund will commence after items are returned to the warehouse and product quality is approved.

Estimated time for refund: 7-12 business days